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Support Access

  • ONLY FOR PAID SUBSCRIPTIONS. This support service is only for customers.
  • If your subscription has expired, you can renew your membership at any time.
  • If you don't have a subscription, you can post a new topic in our community forum to ask for help.


If you cannot access your email and password or have not received any response within 72 hours, please use the Contact Us page to let us know of the issue.

Support Availability

Working days: Monday - Friday / 9am - 5pm (CEST).

First Response: We answer all tickets on the same day (Monday - Friday).

Reply time: Depending on the complexity of your support issue, it's usually between a few minutes and 24 hours. When we expect longer delays, we will notify you when you file a ticket or reply.

New Question or Issue

Please describe your problem in detail, and do not forget your PHP, CMS and product version.

Pre-sales Questions
Questions & Answers about our solutions.
Customer Support
Assistance to customers, including help to solve problems, feature requests, and bug reports.
Contact Us
We are always open for a quick chat!
Documentation
Check our tutorials, guides, and FAQs.
FAQ: What is the support service scope?
Support is provided only to subscribers.