- ONLY FOR PAID SUBSCRIPTIONS. This support service is only for customers.
- If your subscription has expired, you can renew your membership at any time.
- If you don't have a subscription, you can post a new topic in our community forum to ask for help.
If you cannot access your email and password or have not received any response within 72 hours, please use the Contact Us page to let us know of the issue.
Working days: Monday - Friday / 9am - 5pm (CEST).
First Response: We answer all tickets on the same day (Monday - Friday).
Reply time: Depending on the complexity of your support issue, it's usually between a few minutes and 24 hours. When we expect longer delays, we will notify you when you file a ticket or reply.
Please describe your problem in detail, and do not forget your PHP, CMS and product version.
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- FAQ: What is the support service scope?
- Support is provided only to subscribers.