Home

Documentation http://documentation.extly.com

Support Availability

Working days: Monday - Friday / 10am - 5pm (GMT -3).

First Response: We answer all tickets in the same day (Monday - Friday).

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours. When we expect longer delays we will notify you when you file a ticket or reply.

Support Access

If you cannot access with your email and password, or you have not received any response withing 72 hours, please use the Contact Us page to let us know of the issue.

FAQ: What is the support service scope?

Open New Issue

Please describe your problem in detail, and do not forget your PHP, Joomla and product version.

Pre-sales Questions: questions about one of our extensions?

Customer Support: assistance to customers of our extensions, including help to solve specific problems, feature requests, and bug reports.