Working days: Monday - Friday / 10am - 5pm (GMT -3).
First Response: We answer all tickets in the same day (Monday - Friday).
Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours. When we expect longer delays we will notify you when you file a ticket or reply.
If you cannot access with your email and password, or you have not received any response withing 72 hours, please use the Contact Us page to let us know of the issue.
Please describe your problem in detail, and do not forget your PHP, Joomla and product version.