Home
Support Availability & SLA
- Working Hours: Monday - Friday / 9am - 5pm (CET/CEST)
- Priority: Subscribers with active membership
- First Response: Daily review and triage (Mon-Fri)
- Typical Reply: Usually within minutes to 24 hours. Complex issues may require more time.
Trouble Signing In?
If you cannot access your account or haven't heard from us in over 72 hours, please reach out via our Contact Us page.
Please provide CMS, PHP, and product versions for faster assistance.
Helpful Resources
- Pre-sales Questions
- Got questions before you buy? We're here to help.
- Customer Support
- Technical assistance, feature requests, and bug reports.
- Documentation
- Explore our guides, tutorials, and comprehensive FAQs.
- Service Scope FAQ
- Learn more about our support coverage and subscriber benefits.